FAQ

What is WoofBox?

Woofbox is something that will literally make your pet go bonkers, yes, a periodic subscription box that is loaded with treats, gadgets, toys and fun. With WoofBox we aim to provide value of money to our lovely subscribers.

What kind of items are included in WoofBox?

Each month included 3 to 6 quality products for your pet that will range from daily use items to mouth watering treats, from toys to utility products that will help you keep your pet super happy.

How do I join WoofBox?

Click on “Subscribe link” on the top menu which will take you through simple steps towards your WoofBox.

Where are items made? Are they safe for my pup?

We totally understand your concern for your pup health, we feel the same way! We have extremely high standards for all the edible items we select for the box. Stay rest assured, we would never send items we would not give our own very spoiled pups.

We’re really proud of our boxes because we know every item is something we’ve seen dogs not only enjoy, but benefit from stimulation and health wise. And that’s what our goal is; to make pups happy with heathy life-enriching gifts each month.

How do I reset my password?

To reset your password, head on over to our “Forgot Password”. The instructions will guide you through. If you still feel you need help, send us an email and we’ll be happy to help.

My dog has allergies.  Do you guys offer special boxes for those pups that are a bit more sensitive?

As much as we’d love to help out a furry friend in need, we do not offer customised boxes as this time. Luckily, though we do ensure that if your pup is allergic to a certain ingredient, we will definitely try to substitute it with a equally tasty treat.

How do I return a defective product?

Oops! Please reach out to us to let us know what’s up! We want to make sure your pup is happy and will replace this item right away. support@woofbox.in

Will you tell me what is coming in my box ahead of time? Can I choose for my dog?

Strategically No,  we won’t tell you, we like surprises, actually your pet and you will love to explore this mystery box. Trust us we know how amazing it is to see the pets go bonkers as the WoofBox arrives.

Is paying through credit-cards, Net banking, fund transfer safe?

The security of your personal information is important to us. When you enter sensitive information (such as credit card number and/or social security number) on our registration or order forms, we encrypt that information using secure socket layer technology (SSL).

We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

If you have any questions about security on our Web site, you can email us at  support@woofbox.in

Any other way we can reach you?

Email Us:  Support@WoofBox.in

Call Us @ +91- 9967714968

Phone Hours: Mon – Sun 10 am – 6 pm.

Leave a Reply

Your email address will not be published. Required fields are marked *